The Royal Library is the National Library of Denmark and the University Library for the University of Copenhagen in the fields of Theology, the Humanities, the Social sciences, and Law. It is a Culture and Museum Institution as well as a Research Institution. The library has three service centres: the main centre on Slotsholmen, located in the central and oldest part of Copenhagen, and, in addition, two service-centres in association with the University of Copenhagen, which serve the students attached to the faculties, the University Library at Amager and the University Library in Fiolstræde.
The library has approximately 159 km of books and other materials. This is the equivalent of 4.8 million boos, to which must be added manuscripts, music, maps, pictures, etc., a total of 26.7 million items. Annual usage was more than 1,800.000 items including renewals: 170.000 of these are used in reading rooms. The main building on Slotsholmen is visited annually by 450,000 people. The collections are built up through legal deposits, gifts and purchase. The total annual additions amount to about 1,600 meters.
|·||development of the organization's structure, performance, service and staff|
|·||making full use of IT as the basis for service and operation|
|·||establishing new and adequate buildings for users, materials and staff.|
The organization has been remodelled a number of times in connection with applying IT-based new solutions to library operation and library services in our continuous effort to give the users a modern and efficient service and make the library still more cost-effective.
That we have had a certain success in this development can be seen from the library's development as a hybrid library. It is a central strategic goal to make our hybrid library more digital. Therefore we have a strategic indicator expressing how digital our library is.
|E-loans of primary loans (1,000)||1995||2000||2001||2002||2003|
|E-loans in % of primary loans||0%||21%||49%||51%||63%|
|Primary conventional loans||506||537||581||633||643|
|Total primary loans||506||677||1,132||1,297||1,749|
And by 2003 our document delivery for 2/3 took the form of digital document delivery.
Even though our library and our services are becoming still more digital and our users are using our services over the net at a rapidly growing rate, the use of the library's physical facilities is also increasing. Our new main site "The Black Diamond" on the harbour front, where the number of study places have been increased five times, is now fully occupied and under pressure for more reading places and for longer service hours. That means the Internet has not made the physical facilities of the library obsolete - people still come as physical beings requiring good and inspiring surroundings to further their work as students and as researchers.
By 1991 the library had a well-developed plan for solving its building problems and in 1992 we had indications from the Ministry of Culture, the governing body of the library, that our building projects could be realized in the near future - or a large part of them.
|·||The concept for solving the building problems of the Royal Library was a three-pronged effort:|
|·||extension on the harbour front of the main building with particular emphasis on the extension of the area for research and for the general public related to the functions of the National Library (KBH project);|
|·||establishment of a new library building in close association with Copenhagen University at Amager, which would combine a modern university library for the humanities with a central stack fitted out to provide a long-term storage solution for the Royal Library's collections (KBA project);|
|·||modernization of the University Library in Fiolstræde to turn it into a modern local library for the Social Sciences and Law (KBF project).|
And from 1992 to 1999 the library was at the centre of a set of coordinated building projects and large movements of collections and staff. The three main projects were simultaneous.
An international competition gave us a modern building by the Danish architects Dissing and Weitling. Stage 1 was completed in 1998. Stage 2 should have followed directly after and was planned to be completed in 2004, but problems in relation to coordinating this project with the larger building projects of the University at Amager have caused a delay until now.
A main idea in the new library was to combine the general public-oriented activities with the specialized areas for research in a new way. This would permit greatly improved service for the specialized research and a significant improvement of the general communicative and cultural activities that create a modern culture centre, where the public, as well as being able to study and read, also have the opportunity to experience the splendid collections of the library. This have been realized by combining special centres for research purposes with modern reading rooms and open public areas, which also included facilities for exhibitions, meetings and concerts. The areas for the public included the information hall, reading rooms and exhibition rooms. This made it possible to have a number of large and small exhibitions, where the rare treasures of the library could be presented in attractive and secure conditions. Another important element was a multi-functional room with a capacity of up to 600 seats for meetings, lectures and concerts. In addition there would be conference- and classrooms, a restaurant, cloakrooms and a library shop.
The special centre would have a more unobtrusive position, so that it would be possible to meet the particular needs for service and working conditions of these collections. The special centres would have the tree main elements: users, professional staff, and collections, in close physical proximity. This gave, at one and the same time, the best possible conditions for providing rapid and efficient service to users and achieves the best possible functional and secure conditions for the collections.
In connection with this project the areas around the library were also completely transformed and a new public square at the entrance to the library was built. The new library was opened to the public September 1999.
Instead a new solution has come up. The library is going to be part of a large project for establishing a comprehensive new storage building for the national archive comprising 360 kilometres of shelving. Here the library is given a quarter. The building is just a few hundred meters down the harbour in an old railway area made redundant by container transport. The building project is scheduled to be completed in 2008.
If the plans are fulfilled the library will by 2009 have moved all its collections from all the old storage facilities outside the library to modern storage facilities either at Amager or in the just mentioned new storage facilities in the neighbourhood of the main library. And a new University Library will have been opened at the University at Amager.
We did not follow that model. We wanted to take part the whole way through and wanted to stay informed on all relevant issues and to have a position that made us able to be an informed participant, and have a solid influence on all decisions, which would shape the library through the building process. What did we do?
We decided shortly after to engage him as the library's own advisor and of course financed within the library's own ordinary budget. I don't think that the people from the Building Directorate thought that we needed Harry Faulkner-Brown, but for us it was money well spent, because he was able to interpret our intentions and give them the proper bearing in discussions with architects and engineers and he was also a trusted critic of our own ideas. Harry Faulkner-Brown arrived at the scene so he could assist us also in the critical phase of choosing a winner from the architectural competition for the Amager project. And he participated during the whole process. It is relevant to mention, that the other advisors accepted him as a professional worth paying attention to.
According to Harry Faulkner-Brown's "Ten Commandments" an academic library building should be:
1. flexible with a layout, structure and services which are easy to adapt
2. compact for ease of movement of readers, staff and books
3. accessible from the exterior into the building and from the entrance to all parts of the building, with an easy comprehensive plan needing minimum supplementary directions
4. extendible to permit future growth with minimum disruption
5. varied in its provision of reader spaces, to give wide freedom of choice
6. organized to impose maximum confrontation between books and readers
7. comfortable to promote efficiency of use
8. constant in environment for the preservation of library materials
9. secure to control user behaviour and loss of books
10. economic to be built and maintained with minimum resources both in finance and staff
The design of the building should contribute to the realization of these qualities. These principles were applied in our evaluation and development of the solutions in cooperation with the architects.
Starting from the library's requirements and the winning architects' main concept and expression of the building there was a long and creative dialogue between the libraries' different representatives in working groups and in the building executive group. It was a really cooperation process. A smooth and friendly atmosphere was the order of the day.
This easy-going cooperation was furthered by a longer tour through Europe for the key persons from the library, the leading architects and engineers and the project advisor from the Building Directorate. The tour was arranged by Harry Faulkner-Brown, who took us to a number of interesting buildings to show us and discuss with us what to do or not to do. The tour contributed very much to making us a team.
In November 1992, when the Danish Parliament approved money for the architectural competition for a new, enlarged Royal Library on the harbour front, it was the culmination of six years' intensive preparatory work. In continuation of the report on the physical planning of the Royal Library from 1987, further work was done, with the backing of the Ministry of Culture, on more detailed planning, leading to a thoroughly worked-out building program, where actual cost calculations by professionals were made. So we had our plans ready when the Government with broad political support, in 1992 approved funding for an international architectural competition on an extension of the harbour front.
On account of the thorough preliminary work, the Royal Library and the Building Directorate were quickly able to draw up a brief for an architectural competition in the winter of 1992/93, which could be approved by the Ministry of Culture. The international competition was won by the firm of architects, Schmidt, Hammer and Lassen in the summer 1993. After this, adaptation of the winning project began.
Each time the project faces a crucial phase, a recommendation is prepared, which is submitted to the Steering Group. The Building Executive Group meets once or twice a month. The chairman of the Building Executive Group and the leader of our building project secretariat took part in all meetings in the steering group as consultants for the director general of the Royal Library.
At the meetings - once a fortnight - the leader of the building project mentions the investments, which he wants to be approved. The approval includes that the leader has given the green light for making a contract with the contractor to start the work. The leader also determines the expense, which hereafter is the upper limit, the contractor has authority to use. The summaries of investments are sent to the Building Executive Group for acceptance on the first-coming meeting as a standard issue under Finance.
The finance department of the Building Directorate primarily does the accountable registration of running contracts. The Royal Library makes the running payments to the contractors, etc.
The planning work has been done by a number of working groups: a small number of primary groups and a larger number of specialized working groups who have specified the content and functional aspects of the project for each of their special areas within the library. To ensure coordination of the many working groups, the Building Project Secretariat has had members in the working groups and has handled the secretariat work. Minutes are taken of all the meetings and all have been sent round to the library staff via the internal Building News. As an important steering instrument, the Building Project Secretariat has maintained a detailed 'room database' with the many single rooms in the building project.
|·||The Royal Library construction management, which plans and coordinates all the library's building projects. The group had five members made up of the board of directors and the leader of the Building Project Secretariat with the Director as chairman.|
The other four working groups handle the following subjects seen from an overall point of view, which includes all the library functions:
|·||the electronic library|
|·||preservation, security and transport|
|·||the exhibition areas|
|·||the general areas for the public (information, reading rooms, lending, etc.)|
|·||the special centres|
|·||the multi-function room|
|·||restaurant, café / canteen|
|·||technique and operations|
|·||administration, including conference rooms|
|·||the library shop|
The working groups have been made up of employees from the departments involved. They have prepared draft papers and reports, which have been regularly discussed with the board of directors. The working groups have had consultations with the architect and engineer and have thus had the opportunity of directly affecting the design of the various sections of the new library. In this way, the library has ensured the commitment of the staff and has been able to utilize their knowledge and expertise, while progress was strictly controlled. But the process and the good results were also highly dependent on the long cooperation and easy-going understanding between architects, engineers and the library.
Did we at the Royal Library make a difference to our building projects? Yes, indeed. We did make a difference by being part of the whole development process from idea to concrete realization. We also had the pleasure that the architect had a welcoming attitude - or nearly always - to our contributions to the development of his concept of the building. Much of our effort can therefore be seen as a positive and integrated part of the realization of our program. There has also been a number of occasions where the library, because of its position, was able to intervene in such a way that we avoided getting a poorer solution than we would otherwise have got. I will just mention a few.
|·||Securing the cellar storage against flooding. Our rooms below water level were programmed to be secured by double walls both horizontally and vertically and draining between the walls. In time we found out that the drawings for one of the constructions lacked these double walls, they were then reinstalled. If the building process had been running a little longer, it would have been very difficult to get double walls.|
|·||Windows that can be opened to the outside world For almost a year we had to fight for windows that could be opened in every single office. We said we wanted to have fresh air, and the engineer told us that then we should have a fresh air system. What we wanted was outside air. Our response was that we did not want to live the rest of our working lives inside a refrigerator. We got what the architect called walking windows and almost through the whole year you can see that the windows will be opened.|
|·||Another discussion related to the windows where the colour of the glass. At a certain point it was suggested that we should have black windows, i.e. dark-coated windows, because that would go nicely with the black stones of the building. One of the chief advisors asked us, if we would not suffer for the beauty of the building. The answer: Certainly not.|
|·||A full solution versus partial solution seen from the library's side. Fitting the concrete solution to the economy for the building was a continuous process and one of the lines of conflict was that the architect and the technicians wanted to finish part of the whole project according to the original intention for fitting out the building. In one case that meant that we would not get the integration of the old building with the new building at the harbour front, which was contrary to the whole idea of having an integrated old and new library building. We got the integrated solution, but we also got some economic problems.|
|·||The Amager project consisted of two parts, a central storage for collections and a part for the new University Library with offices. One suggestion from the advisors was that we put in only half of the shelves, thereby making it possible to finish the offices and the coming University Library area. We came up with a fully equipped shelving system for the storage room and a very modest finish of the office rooms.|
Through the Building Executive Group, etc. we could make the libraries' priorities important guidelines for finding the necessary cuts and solutions. It is not satisfying to make cuts, but it is satisfying, that if you do have to cut then you cut in the right places.
A good formal position is a precondition to be taken seriously. The library had a strong formal position on all levels in the formal organization running the building projects. Our position was tested a number of times and there is no substitute for taking on a conflict when required. In the middle of the process the Building Directorate wanted to push the library back to the traditional impotent role of user. A number of hard economic decisions were coming up, and it was important that the priorities were determined in the light of the long-term interest of the library.
The Ministry agreed that it was in the Ministry's and the Library's best interest that we kept our position in the formal organization and chaired the Building Executive Group and participated in the Finance Group's running decision-making.
To sum up:
|·||a good formal position is a precondition to be taken seriously|
|·||the position must be defended|
|·||and cooperation, understanding and teamwork are essential.|
The Royal Library. http://www.kb.dk/index-en.htm
The Royal Library Fiolstræde. http://www.kb.dk/yd/tj-sted-en/kbf/
The Royal Library Amager. http://www.kb.dk/yd/tj-sted-en/kba/
The Royal Library Slotsholmen. http://www.kb.dk/yd/tj-sted-en/kbs/
LIBER Quarterly, Volume 14 (2004), No. 2